Privacy Policy

Last updated: November 18, 2025

1. Introduction

Euphoria Luxury Living ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our luxury rental services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Full name and contact information (phone number, email address)
  • Government-issued identification documents
  • Payment and banking information
  • Emergency contact details
  • Communication preferences

2.2 Booking Information

  • Reservation details (dates, property, number of guests)
  • Special requests and preferences
  • Check-in and check-out information

2.3 Communication Data

  • WhatsApp conversations and messages
  • Email communications
  • Phone call records (when legally permitted)

2.4 Technical Information

  • IP address and device information
  • Browser type and version
  • Website usage data and analytics

3. How We Use Your Information

3.1 Service Provision: We use your information to process bookings, facilitate check-in/check-out, provide customer support, and deliver our luxury rental services.

3.2 Communication: We use your contact information to send booking confirmations, property details, important updates, and respond to your inquiries via WhatsApp, email, or phone.

3.3 Payment Processing: Financial information is used solely for processing payments, refunds, and security deposits related to your bookings.

3.4 Safety and Security: We may use your information to verify identity, prevent fraud, ensure property security, and comply with legal requirements.

3.5 Service Improvement: We analyze usage patterns and feedback to improve our services, website functionality, and customer experience.

3.6 Legal Compliance: We process personal data as required by law, including tax reporting, law enforcement requests, and regulatory compliance.

4. Information Sharing and Disclosure

4.1 No Sale of Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers: We may share limited information with trusted service providers who assist in operations, such as payment processors, cleaning services, and maintenance contractors.

4.3 Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

4.4 Property Partners: For properties not directly owned by us, we may share necessary booking information with property owners or management companies.

4.5 Emergency Situations: We may share information with emergency services or medical personnel if necessary for guest safety.

5. Data Security

5.1 Protection Measures: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.2 Secure Communications: All sensitive communications are conducted through secure channels, including encrypted WhatsApp messages and secure payment processing.

5.3 Access Controls: We limit access to personal information to authorized personnel who need it for legitimate business purposes.

5.4 Data Retention: We retain personal information only as long as necessary for service provision, legal compliance, and legitimate business purposes.

6. Your Rights

6.1 Access and Correction: You have the right to access and correct your personal information. Contact us via WhatsApp to request updates or corrections.

6.2 Data Portability: You may request a copy of your personal data in a commonly used format.

6.3 Communication Preferences: You can opt out of non-essential communications while maintaining access to important booking-related messages.

6.4 Account Deletion: You may request deletion of your personal information, subject to legal retention requirements and active bookings.

7. Cookies and Analytics

7.1 Cookie Usage: Our website uses cookies to improve functionality, analyze usage, and enhance user experience.

7.2 Analytics: We use web analytics tools to understand how visitors interact with our website, helping us improve our services.

7.3 Third-Party Services: Some analytics and functionality may be provided by third-party services with their own privacy policies.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

As we operate across multiple countries, your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Significant changes will be communicated through our website and direct communication channels. Your continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

WhatsApp: +234 902 091 9662

Email: privacy@euphorialuxuryliving.com

Website: www.euphorialuxuryliving.com

We are committed to resolving any privacy concerns promptly and transparently.